​F - Interpersonal Skills and Communications
Communicate effectively with others, at all levels, in English
Examples in submission
Questions
Demonstrate awareness of diversity and inclusion
Examples in submission
Questions
Work effectively with colleagues, clients, suppliers or the public
Examples in submission
Questions
Demonstrate personal and social skills
Examples in submission
Questions
F1 Communicate effectively with others, at all levels, in English
Candidate shows how they can contribute to discussions; make a presentation; read and synthesise information; or write different types of documents.
Evidence can include:
Letters
Reports
Drawings
Emails
Minutes, including of progress meetings
Work instructions
Other task planning and organising documents.
The review application itself is relevant.
F1 Questions
Communicate effectively with others, at all levels, in English
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Change control
What is change control and how is it communicated throughout the team?
​Meeting agendas
​What sort of items go on a typical agenda for a site progress meeting?
Contractor's overall progress report, next week/month intentions, programme update, payments and valuations, H&S incl near misses, BIM, environmental matters, utilities, other contractor progress/programme eg streetlighting, landscaping
F2 Work effectively with colleagues, clients, suppliers or the public
Examples of how this has occurred, and your role at the time.
Description of candidate’s role as part of a team.
F2 Questions
Work effectively with colleagues, clients, suppliers or the public
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Coaching/mentoring team members
Go through the process you would use to assist someone who is struggling to learn some particular software.
How would you deal with a situation in which a team member is not performing or keeping to programme?
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​Did you create training sessions for using xxxx software? What sort of approach did you take to highlight the benefits?
​Difficult members of the public
How would you deal with annoyed or difficult people at a public exhibition or out on the street?
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Imagine a scenario in which a member of the public stops by the site and singles you out to complain about disruption. You don’t think the complaint is justified, based on your knowledge of information given out previously and the contractor’s methods. You suspect they’re just having a rant. How would you approach the situation?
​Formal vs informal writing style
What is the difference between formal or informal writing style? What are the advantages of both and in what circumstances would you use formal style?
​Communicating with non English speakers
How have/ would you communicate on site with staff who do not speak English? (Consider safety instructions)​
​Time differences
How do you manage the time and cultural differences when working with colleagues based in the UK?
​Communicating with stakeholders
Who are the likely stakeholders in a construction project? Which stakeholders might you have to engage with and how would you approach this in different ways?
Client, contractor, environmentalists, utilities providers, the public
How would you manage reporting a delay in programme? Who should you approach in the first instance?
F3 Demonstrate personal and social skills
Examples of assisting colleagues, especially juniors or new starters.
Could be examples of activities outside of work, eg organising a social club or team.
F3 Questions
Demonstrate personal and social skills
​Training
Go through the process you would use to assist an apprentice to tackle new tasks in AutoCAD or Civils 3D or xxxx.
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How would you approach and mentor a team member who is consistently falling behind programme and make them aware of why it’s important to keep to programme?
Looking for coaching, mentoring, extra training, incentives.
F4 Demonstrate awareness of diversity and inclusion
Description of a situation where candidate has put their awareness into practice.
F4 Questions
Demonstrate awareness of diversity and inclusion
​Diversity/equality
Is there a situation you can describe when you have considered and resolved diversity/ equity issues?
​Inclusivity
How do you ensure inclusivity when communicating with your team?
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Take a situation where you’re explaining use of software to an apprentice. The apprentice is having difficulty grasping a concept that you find easy. How would you go about assisting them?
Try different ways of explaining, go back to first principles, find a better explanation online perhaps (asking how might you find another explanation).